This is KaiserJeep. I have been unable to use my user name and account since attempting to change my E-Mail address.
It changed, alright - from redacted , to redacted , which is a real and working account I have been using on my android tablet for two years. However I did not get the activation message that confirmed the new E-mail address as valid. Two attempts to use the "Resend Activation E-Mail" did not work either. I can no longer log on because my account was "inactivated" until the "Activation E-Mail" is responded to.
Note that the same process completed successfully at two other online Forums and several shopping web sites. Only PO.com fails.
So I registered a new user "KJisAnnoyed" using my old work e-mail redacted which did work. However since that represents a new user, I cannot use the PM function to talk to a Moderator or Admin. Nor will the hp.com e-mail be usable by me past my retirement date of May 31.
Pretty neat Catch-22 you have set up. Would somebody please reactivate my old account so I can use it?