by KaiserJeep » Tue 30 Aug 2016, 12:39:32
davep, I was hoping not to get too specific, but you leave me no choice. Having this site effectively down for over a week was not a shining example of smooth operations, or even competent operations.
I know, you get what you pay for, and I am as grateful as anyone for our volunteer forum operations. But I'm not going to congratulate anybody when the site was unusable for 11 days. It was tolerable, because nobody's well being or income depends upon this place.
Your own standards are different, you have made that clear. Even five nines reliability is an annoying failure rate for a stock exchange, for patient record keeping at a medical facility, for nuclear power plant operations, or even for online shopping. I was immersed in that world for 37+ years, and the only way we achieved such industry-leading performance was via a continuous improvement process that included root cause analysis of every failure.
I've only been a member here a little more than 3 years. Still, I remember two prior occasions when we suffered days-long outages, and this last was longer than both those earlier outages.
So you need to reset your standards. You seem to have the wrong perspective for a moderator, one of whose job functions is to represent member interests to whomever provides the virtual server. I understand that the Admin is also a volunteer - I still can't congratulate that person for the last two weeks.
One management style for high performance is to minimize criticism for screwups and describe a level of performance to strive for. But praising somebody who finally fixes a problem they caused themselves does not improve performance - it never has, and never will, and it's a frequent mistake.
I've actually said more than I wanted to say on this topic. I'm hoping you'll think about what I said.
KaiserJeep 2.0, Neural Subnode 0010 0000 0001 0110 - 1001 0011 0011, Tertiary Adjunct to Unimatrix 0000 0000 0001
Resistance is Futile, YOU will be Assimilated.
Warning: Messages timestamped before April 1, 2016, 06:00 PST were posted by the unmodified human KaiserJeep 1.0