wood stove problem

chad · Guest

I just bought a factory new Defiant Vermont Casting wood stove and it is not air tight as it is drawing air in throught the door and ash box. A distributor salesperson verified the problem and can not seem to get a person to fix the imperfections on this expensive stove. It has been over a month and I can not use the stove. What should I do?

EnviroEngr · Posted: Fri Dec 03, 2004 8:41 pm Post subject: Stove Issue

The 'experts' you need for this question are in this area. The other 'Experts' deal with questions pertaining to energy resource depletion more specifically.

Good luck here. By the way, I recommend you keep calling supervisors and managers until you get to the owner of the company. You can then consider filing a damages suit in a Small Claims Court.
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Cool Hand Linc · Posted: Fri Dec 03, 2004 11:48 pm Post subject: Hmm

Write a letter to them. Explain the problem. Include pictures if possible. Let them know you would like to have a resolution to the problem. Ask them to give you a plan on what or how they intend to resolve this problem.

Keep copy of letter and pictures. Give about 2 weeks for a reply. Then contact the better business bureau. File a complaint. You need as much information as possible to take to the better business bureau.

At least this is how I would handle it.
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Peace out!

Cool Hand Linc Cool

EnviroEngr · Posted: Sun Dec 05, 2004 3:43 pm Post subject: Bump 34

Bump to Top
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| Whose reality is this anyway!? |
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(-------< Temet Nosce >-------)
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